99ar Privacy Policy — Your Data, Our Responsibility

99ar ("we", "us", or "the platform") provides a safe and reliable online gaming experience for users in Bangladesh. We believe that your privacy is a fundamental right, and protecting your personal information is one of our highest priorities.

This privacy policy explains how 99ar collects, stores, processes, and discloses your personal information. This policy applies when you use the website (99ar.lat). By using 99ar's services, you fully accept the terms of this privacy policy.

Our platform is intended for users aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that information from a minor has been collected, it will be deleted immediately.

2.1 Information Provided at Registration

Information you provide when creating an account:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number (for verification via bKash, Nagad, Rocket, or Upay)
• National ID number (required for KYC verification)
• Username and password

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Transaction ID and reference number
• Deposit and withdrawal history

2.3 Usage Information (Collected Automatically)

Information collected automatically while using the platform:

• IP address and device information
• Browser type and language
• Pages visited and time spent
• Clickstream data and navigation patterns
• Operating system and device model
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

Information recorded during gameplay:

• Game history and betting records
• Win and loss statistics
• Bonus and promotion usage history
• VIP level and points information

3.1 Service Delivery and Operations

Your collected information is used for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals (minimum deposit ৳100, minimum withdrawal ৳500)
• Keeping gaming services active and providing technical support
• Operating 24/7 live chat support
• Sending bonuses, VIP rewards, and promotional offers

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• KYC verification to prevent money laundering and fraud
• Detecting and investigating suspicious transactions
• Maintaining platform integrity

3.3 Development and Analysis

• Analyzing and improving platform performance
• Customizing user experience
• Planning new games and features
• Diagnosing and resolving technical issues

3.4 Communication and Notifications

• Sending transaction confirmation messages
• Notifying you of policy changes and important announcements
• Sending promotional offers (with your consent)
• Providing responsible gaming information

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. 99ar uses cookies for the following reasons:

• Essential cookies: To store login status, session information, and security — the site cannot function without these.
• Functional cookies: To remember your preferences (language, notification settings).
• Analytics cookies: To measure site usage and improve services.

4.2 Managing Cookies

You can delete or block cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working, such as staying logged in or continuing a game session.

99ar does not sell or rent your personal information. Information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties that help us run our operations, such as payment processors (bKash, Nagad, Rocket, Upay) and technology providers. These parties process information only as directed by us and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose information in order to comply with laws, court orders, or lawful requests from government authorities. In such cases, we will never provide information beyond what is legally required.

5.3 Fraud and Security

In cases involving investigation of money laundering or fraud, relevant information may be shared with the appropriate authorities. This is essential to protect the interests of all users.

6.1 Technical Protection

99ar uses the following technologies to protect your information:

• SSL encryption: All data transfers are encrypted using TLS/SSL protocols.
• Secure servers: Information is stored in secure data centers.
• Firewall and anti-fraud systems: Active monitoring to prevent unauthorized access.
• Password hashing: Passwords are never stored in plain text.
• Two-factor authentication (2FA): An additional layer of security to protect your account.

6.2 Organizational Protection

Our staff are granted access only to the information they need. All staff are bound by confidentiality agreements and receive regular data protection training. In the event of any data breach, we will act promptly and notify affected users.

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We generally respond to such requests within 30 days.

7.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can correct it. Changes can be made directly through account settings or through our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. Keep in mind that due to legal obligations, some information (such as financial transaction records) may need to be retained for a specified period.

7.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. Doing so will not affect your account services — only promotional messages will stop.

7.5 Right to Data Portability

You may request a copy of the information we hold about you in a structured, readable format. Submit this request through the support team.

8.1 General Policy

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected or as required by legal obligations. Information for active accounts is retained until the account is closed.

8.2 Retention Periods for Different Types of Information

• Account information: At least 5 years after account closure (as required by law).
• Financial transactions: Generally up to 7 years (in accordance with anti-money laundering regulations).
• KYC documents: For as long as required after account closure.
• Gaming logs: At least 2 years for audit purposes.
• Marketing information: Deleted as soon as consent is withdrawn.

99ar is a gaming platform operated for users aged 21 and above only. We do not knowingly collect or process personal information from any minor.

Age is verified during the registration process. If we become aware that a person under 21 has opened an account, that account will be closed immediately and the related information will be deleted. For any concerns, contact us at [email protected].

99ar may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification to your registered email for significant changes.
• Display a notification when you log in to the platform.

Continued use of the platform after an update will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.