Safe and Responsible Platform

99ar's Commitment to Responsible Gaming

We believe entertainment should always be safe. At 99ar, we are always here to help you stay in control of your gaming.

Our Commitment

99ar is a safe and responsible online entertainment platform for players in Bangladesh. We firmly believe that gambling should be for entertainment purposes only — never as a solution to financial problems or as a source of income.

Responsible gaming means staying aware of your time and money, and always keeping entertainment under control. At 99ar, we are committed to creating an environment where every player feels protected and can set their own limits.

By following our responsible gaming policy, you will have a happy and trouble-free experience at 99ar. Detailed information about our tools, guidelines and support is provided below.

Our Protection Tools

Set Deposit Limits

You can set the maximum amount you can deposit per day, per week or per month yourself. This feature helps you keep your spending under control and prevents overspending.

Temporary Break (Time-Out)

If you want to take a break for a few days, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours up to 30 days.

Self-Exclusion

If you feel that gaming is going beyond your control, use the self-exclusion option. This will close your account for an extended period and stop all marketing communications.

Session Time Limits

Set a limit on how long you can play in a single session. Once the set time is up, the session will end automatically, protecting you from spending too much time playing.

Review Gaming History

When you log in to your account, you can view your complete gaming history — including deposits, withdrawals and bet amounts. Reviewing this information regularly is an important part of responsible gaming.

24/7 Support

Our Bengali-speaking support team is always ready for any issue. Chat directly through live chat and get help quickly — day or night, any day of the week.

21+ Age Limit is Mandatory

99ar is for people aged 21 and above only. This is not just a policy — it is part of our commitment. Participation by minors is strictly prohibited and we enforce this policy firmly.

Age is verified at registration and we reserve the right to request additional verification in any suspicious case. Please make sure that no underage member of your household can access your account.

If you know that an underage person is using 99ar, please notify our support team immediately. Child protection is the highest priority in responsible gaming.

For ages 21 and above only

Tips for Protecting Minors

  • Always keep your account password private
  • Always log out after use
  • Do not keep login details within reach of children
  • Use parental control software on your device
  • Talk with your family about the risks of online gambling

Responsible Gaming Tips

01

Set a budget in advance

Before each session, decide how much money you are willing to spend and do not exceed that limit. Placing more bets in an attempt to recover lost money is a dangerous habit.

02

Treat gaming as entertainment

Online casino and betting are always for entertainment. They are not a source of income or a solution to financial problems. Keeping this mindset ensures gaming remains enjoyable at all times.

03

Take regular breaks

Instead of playing for long stretches without stopping, take breaks from time to time. Use the session timer and rest when the set time is up. This keeps your mental health and decision-making ability in good shape.

04

Do not bet out of emotion

Avoid gaming when you are frustrated, angry or under mental stress. In these states, decision-making ability is weakened and there is a greater tendency to take excessive risks.

05

Do not play after drinking alcohol or taking drugs

Avoid online gaming when you are intoxicated. In this state, sound judgment is impaired and there is a risk of significant financial loss.

06

Be honest with family and friends

Talk openly with the people close to you about your gaming habits. Take their concerns seriously — family and friends can often be the first to notice signs of a problem.

Ask yourself

If the answer to any of the following questions is "yes", it is time to seek help:

  • Am I placing more bets to recover money I have lost?
  • Am I hiding my gaming activity from my family?
  • Am I skipping sleep or work to play?
  • Am I taking on debt to place bets?
  • Am I unable to stop gaming?

Signs of Problem Gaming

If you notice the signs below, it means gaming is going beyond your control. Recognising them early makes it easier to overcome the problem.

Spending more money than your budget and feeling regret afterwards.
Prioritising gaming over time with family, friends or work.
Repeatedly returning to gaming to recover lost money (chasing losses).
Taking out loans or asking family for money to cover gaming costs.
Lying about or hiding gaming activity and feeling irritable or anxious.
Trying to stop but being unable to — feeling out of control.

Use Protection Tools

Deposit Limit

Set the maximum deposit amount per day, per week or per month. Once reduced, the limit applies immediately; increasing it takes time.

Time-Out

Temporarily suspend your account for 24 hours, 7 days or 30 days. During this time, depositing or placing bets will not be possible.

Self-Exclusion

Choose self-exclusion for a long-term break. Once active, no promotional messages will be sent and the account will be completely inactive.

Session Limit

Decide in advance how long you will play in one sitting. When the time is up, the system will automatically prompt you to take a break.

To use these tools, log in to 99ar, go to Account Settings, or contact support.

Get Help Now

If you feel that gaming is having a negative impact on your life, do not try to deal with it alone. The 99ar support team is always here for you.

Our Bengali-speaking support team is active on live chat 24 hours a day. They will listen to your concerns, help you set the limits you need, and if necessary start the self-exclusion process for you.

Remember: asking for help takes courage. Your wellbeing is more important than any game.

Contact Us

Live Chat: 24/7 support in Bengali — available directly on the website

Email: [email protected]

Hours: Active 24 hours a day, Bangladesh Standard Time (BST, UTC+6)

If your situation is more serious and you need professional psychosocial support, please contact a local mental health service centre in Bangladesh.

Frequently Asked Questions

After logging in to your 99ar account, go to the Account Settings section and select the "Responsible Gaming" option. From there you can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. If you need any help, our live chat support is available.

Self-exclusion is a serious decision and cannot be reversed before the minimum set period has ended. To reactivate your account after the period ends, you will need to contact the support team and a cooling-off period will apply. This strict policy exists for your own protection.

No. 99ar is strictly for people aged 21 and above only. Age is verified at registration, and if any underage account is found it is closed immediately and the balance is returned.

Start by speaking with them directly and compassionately, and encourage them to seek help. You can also notify the 99ar support team — we assist concerned family members too. In addition, consulting mental health professionals in Bangladesh is an option.

A time-out is a temporary break — from 24 hours up to 30 days. During this time the account is inactive but reactivates automatically when the period ends. Self-exclusion is longer-term and stricter — even after the period ends, you will need support team assistance to reactivate and a cooling-off period will apply.

Yes, all of 99ar's responsible gaming tools — deposit limits, time-out, self-exclusion, session limits and gaming history — are completely free and available to all registered players.

Enjoy 99ar Safely

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