Frequently Asked Questions
99ar FAQ — Answers to All Your Questions
From opening an account to claiming bonuses, bKash deposits to safe withdrawals — find simple and detailed answers to any question about 99ar on this page.
Welcome to 99ar. This FAQ page is a complete collection of the questions most frequently asked by our Bangladeshi players. We have answered everything in clear and simple language — how to open a new account, how to deposit with bKash or Nagad, the rules for slots or cricket betting, and bonus terms and conditions. If you cannot find your question here, contact our 24/7 live chat support.
Account and Registration
To open an account at 99ar, you need an active mobile number and an email address. Enter your name, date of birth, and a preferred password in the registration form. Please note that 99ar is only for people aged 21 and above — age is verified during registration. The entire process takes just a few minutes.
No, each person may hold only one account. Attempting to open multiple accounts risks having all accounts cancelled and balances forfeited. If you have trouble logging in, contact our live chat support directly instead of opening a new account — they will resolve it quickly.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. Within a few minutes you will receive a recovery link or OTP. Use it to set a new password. If you have trouble, get help in Bengali via 24/7 live chat support.
Account verification may be required for withdrawals above a certain amount. You will generally need to upload a photo of your national ID or passport along with a selfie. This process ensures the security of your account. Upload clear, accurate photos to complete verification quickly.
The 99ar mobile-optimised website can be used directly from your smartphone's browser. You will get an equally smooth experience on both Android and iOS devices. The site loads quickly and all games, betting, and payment features work fully on mobile.
Deposits and Withdrawals
After making a deposit with bKash, the balance is usually added to your 99ar wallet within a few seconds to a few minutes. Deposits can be made at any time, day or night. If there is a delay for any reason, contact live chat with your transaction reference number.
The minimum deposit at 99ar is ৳100 and the minimum withdrawal is ৳500. The same limits apply for all payment methods — bKash, Nagad, Rocket, and Upay. You can start with a small amount and play at your own comfort.
After a withdrawal request is approved, the money is usually sent to your bKash, Nagad, Rocket, or Upay number within 30 minutes to 3 hours. If your verification is already complete, this time may be even shorter. Contact live chat for any delays.
No, the process for Nagad and Rocket is just as straightforward as bKash. Select your preferred payment method from the cashier page, make the payment to the designated number, and submit the reference code. The minimum deposit is ৳100 for all payment methods and there are no extra fees.
99ar itself does not charge any deposit or withdrawal fees. However, your mobile banking service (bKash, Nagad, Rocket, Upay) may apply transaction charges according to their own policies. Check the relevant payment service's app or website for the latest charges.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket betting section at 99ar. Choose your preferred match from the match list and place bets on match winner, toss, top run scorer, or wicket markets. Odds change during live betting while the match is in progress, so bet strategically.
99ar offers slot games from various popular providers including PG Soft, Pragmatic Play, and JILI. You can play popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Super Ace. Browse all games on the slots page and pick your favourite.
RTP (Return to Player) is the theoretical percentage of total bets that is returned to players over the long term in a game. It is a long-term statistical figure, not the result of a single session. The RTP for each game is available in the official information provided by the respective game provider.
Yes, the live casino games at 99ar are fully mobile-friendly. Live dealer games from Evolution Gaming and Ezugi can be played smoothly on Android or iOS devices directly from your smartphone's browser. Just make sure you have a good internet connection.
In a fishing game, various fish and sea creatures swim around in an underwater scene. You use different types of cannons to catch fish and earn rewards based on the type of fish caught. Catching larger fish, special fish, or boss characters gives bigger rewards. JILI's fishing games are especially popular among Bangladeshi players.
Yes, all games at 99ar are powered by software from reliable and recognised game providers. These games use Random Number Generator (RNG) technology, which keeps every result completely random and fair. We are always committed to ensuring fair play.
Bonuses and Promotions
When you open a new account at 99ar and make your first deposit, you will receive a 120% welcome bonus of up to ৳10,000. That means if you deposit ৳1,000, you will receive an additional ৳1,200 as a bonus. To claim the bonus, use the bonus code on the offers page before making your deposit if one applies.
The wagering requirement for the welcome bonus is 10x. That means you can withdraw winnings from the bonus after wagering the bonus amount 10 times. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets. Withdrawal from the bonus balance is not possible before this condition is met.
The 99ar VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You can move up to higher tiers gradually through regular play. The weekly cashback is up to 0.2% at Bronze tier, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
Yes, 99ar regularly offers reload bonuses, weekly cashback, and special promotions for special occasions (such as BPL season, T20 tournaments, or Eid) for existing members. Log in to 99ar and visit the promotions page to see the latest offers.
Most bonuses are usable on slot games and fishing games. Some bonuses may also apply to live casino or sports betting. Since the terms of each bonus differ, read the specific bonus terms carefully before accepting an offer.
Safety and Responsible Gaming
Yes, 99ar uses SSL encryption technology to protect your personal information. Your name, mobile number, and financial details are not shared with third parties. You will find more details on our privacy policy page.
No, 99ar is only for people aged 21 and above. Age is verified during registration and any account belonging to a minor is closed immediately. We are firmly against gambling by minors and strictly enforce this policy.
Yes, 99ar places the highest importance on responsible gaming. You can set daily or weekly deposit limits from your account settings. If you need self-exclusion, contact us via live chat or email — our team will take action immediately.
Gambling is for entertainment — if it becomes an addiction, it is important to seek help. You will find self-assessment information on 99ar's responsible gaming page. If you feel you have a problem, let our support team know — they will help temporarily close your account and point you toward the resources you need.
Change your password immediately and report it to our 24/7 live chat support. Our security team will review your account and investigate any suspicious activity. For your security, it is advisable not to access your account from any unapproved device.
The 99ar support team is available in Bengali via live chat 24 hours a day, 7 days a week. Click the live chat button anywhere on the page and describe your issue in Bengali. You can also contact us by email at [email protected] — a reply is usually sent within a few hours.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — reach out via live chat for any question.